Booqable
Manages rental products, booking dates, availability, duration, rules and checkout for party and event equipment. Booqable is the source of truth for rental bookings and rental payments.
OwnersHire Coordinator, Ecommerce Manager
Rules that must not be broken
- Buffer days between bookings cover cleaning and transit — never reduce them to win a booking.
- Minimum and maximum hire duration are set per product category, not per order.
- Blackout dates (public holidays, stocktake) are maintained centrally each quarter.
- Date changes and rental payments are managed in Booqable — never in Shopify Checkout.
- Rental refunds, deposits, balances, bonds and damage charges are processed against the Booqable booking.
Process: Availability check to confirmed booking
Chooses rental dates
Customer · Booqable
Checks quantity, buffer days, blackout dates and duration rules
System · Booqable
Holds the rental item during checkout
System · Booqable
Completes rental payment
Customer · Booqable Checkout
Booking confirmed and calendar blocked
System · Booqable
Pre-event reminder scheduled
System · Klaviyo
Process: Booking change or extension
Requests new dates
Customer · Customer Service
Checks availability for the new window
Staff · Booqable
Edits booking and takes any balance owing
Staff · Booqable
Warehouse out/in dates updated
System · Easy Scan
Integrations
| Connects with | Direction | Data shared |
|---|---|---|
| Shopify Plus | Two-way | Rental product and customer references |
| Easy Scan | Two-way | Out/in scan windows, kit condition |
| Order Fulfilment App | Outbound | Delivery or collection date for the hire |
| Klaviyo | Outbound | Booking confirmations, reminders, return prompts |